Returns & Exchanges
If you are not happy with your purchase, simply follow the instructions below to return it within 15 days for a refund. Special policies apply to clearance, holiday, and special order/personalized items. All returned items must be in their original packaging and in the condition in which they were received for a full refund.
All damages or defects must be clearly communicated to the customer service representative. Verification of the reported issues is completed through an inspection upon our receipt of the returned item(s). After our review, you will receive an exchange, merchandise credit or refund.
You may return or exchange your items for free in our store within 15 days of receiving your items. Bring in your receipt, packing slip or email order confirmation.
We have a 15-day return policy, which means if you are shipping your return, you will need to have it post-marked within 15 days after you receive the package.
STEP 1: Check to see if you qualify for a return
To start a return, contact us at email@example.com and include your 1) full name, 2) your order number and 3) the name of the item(s) you wish to return and the reason why. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
STEP 2: Ship the package back to us
If your return is accepted, we’ll reply to you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will need to ship the item back to us using your local preferred shipping provider (USPS, UPS, FedEx, etc.). You will be responsible for the return shipping charges.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or living plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, seasonal items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.